I don't know who needs to
see this, but if you have a failed transaction/transaction error with any
Nigerian bank and it's taking more than normal to get your money back, here's
all you need to do:
1. Send a mail
to Central Bank's Consumer Protection Department (CPD) via the email
address cpd@cbn.gov.ng with all the relevant details, and COPY
(Cc) your bank's customer care email. See the image below.
2. Add a suitable subject
to your email, e.g., NO REFUND FOR A FAILED TRANSACTION.
3. In the
COMPOSE EMAIL box, state your complaint. Tell Central Bank what has really
happened.
4. Endeavour
to attach pictures, texts, or any relevant document as evidence.
5. State
categorically that you are aware that there's an extra ₦10,000 fine to be paid
to you as penalty and damages for the "stress and inconvenience"
caused by your bank.
6. Click on
the send button.
7. Take a
chill pill and watch your bank reverse your money in 30 minutes.
See a
testimony below.
Tags:
Tech
